Social Media Policy

HIA’s Social Media Policy

The use of social media sites such as Facebook, Twitter, YouTube, and LinkedIn by Harrisburg International Airport and the Susquehanna Area Regional Airport Authority (“SARAA”) is to facilitate an ongoing dialogue with the public on the latest news regarding the airport, security, flights, the air travel industry and other related topics. We encourage your comments as your ideas and concerns are important to ensure that a broad range of travelers are active and informed participants in the travel industry. Harrisburg International Airport and SARAA (collectively, the “Airport”) reserves the right to modify this policy at any time.

Our Web site has links to third-party sites, including several social media sites. When you visit a link to another site, you are no longer on our site and are subject to the privacy policy of the new site. The Airport uses third-party commercial sites such as Facebook, Twitter, YouTube, and LinkedIn to interact with the public on issues related to the Airport. When accessing any of these sites in order to comment or to view comments and videos, you are subject to this policy as well as the terms and conditions and policies of the third-party site. The Airport does not endorse, support, or otherwise promote any private or commercial entity that may be reached through links on our Web site.

Any references to commercial entities, products, or services on the Airport’s social media sites are provided solely for the information of individuals using the sites and are not intended to reflect the opinion of the Airport regarding the significance, priority, or importance to be given any referenced entity, product, or service.

The Airport’s social media sites should not be used to report criminal activity. Questions regarding specific cases should not be posted on any of the Airport’s sites. Unsolicited proposals or other business ideas or inquiries should not be submitted to the Airport’s social media sites nor should any form of legal and/or administrative notice or process or the submission of any claims, whether formal or informal. In no event shall any communication made through any social media site constitute legal notice to the Airport, or to any of its officers, employees, agents, or representatives (including but not limited to legal notice required by federal, state, or local laws, rules, or regulations) with respect to any existing or potential claim or cause of action against the Airport or any of its officers, employees, agents, or representatives.

The Airport does not guarantee or warrant that any information posted by individuals on the Airport’s social media sites is accurate or correct and disclaims liability for any loss or damage resulting from reliance on such information. The Airport assumes no liability for anything posted on this website by any other person. The Airport does not endorse, sponsor, support, or otherwise promote any private or commercial entity or the information, products, or services contained on those Web sites that might be reached through links on our own Web site.

We recognize that the Web is a 24/7 medium and your comments are welcome at any time. However, given the need to manage resources and the moderating of comments on the Airport’s sites, comments will be read and responded to as appropriate during regular business hours. If you have an immediate concern, please contact the Airport by telephone at 717-948-3900.

To protect your privacy and the privacy of others, please do not include personally identifiable information, such as your Social Security number, phone number, or address, on any posts. Messages you post are public. Those posting are responsible for the content of their comments. Comments posted to Airport social media accounts may be subject to Pennsylvania’s Public Records Law or otherwise subject to disclosure pursuant to applicable law.

Thank you for taking the time to read this policy. We encourage your participation in our discussion and the active exchange of ideas.